Track last customer answer

[José Arbiol]

Hi,

as customers can't change issue statuses, I would like to build a queue tracking customer answers with following filters :

Issue waiting from customer -> OK (I'll use issue status)

Last change by customer -> how to do it ? I found the last change date (field "updated") but not the user who did the change. Ideally, I'd like to filter on users that belongs to a group.

Kind regards.

José Arbiol

[José Arbiol]

Hi,

Can Scriptrunner be used with servicedesk cloud ?

the only thing I need is a field "last change by" that can be used in report.

if it can't be reported, is there any way to create a custom field and populate it each time a comment is added (not for transitions)

José

[José Arbiol]

Thanks for you answer,

I want to track any change done on an issue by users, using the same logic, it could be something like:

updated  BY  memberof(usergroup)

is there any way to do it ?

[Vasiliy Zverev]

If you can use ScriptRunner it could be done.

[José Arbiol]

Hi,

Can Scriptrunner be used with servicedesk cloud ?

the only thing I need is a field "last change by" that can be used in report.

if it can't be reported, is there any way to create a custom field and populate it each time a comment is added (not for transitions)

José

[Vasiliy Zverev]

Perhaps for cloud it is the best solution

[Vasiliy Zverev]

If user update leads to status change you can use jql like this:

status changed TO Closed by ( membersOf("jira-users"))