Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Two users get different view of issues to block, when creating a bug

Peter Bunde Hansen
Contributor
June 16, 2016

Two testers in my team experience a difference when creating a new bug. One tester gets a nice long list og issues to block, the other does not. Please see attachment; what is the cause, how can I ensure that Jack gets the same list as Ellen?250

2 answers

0 votes
Peter Bunde Hansen
Contributor
June 16, 2016

Thank you Nic, the problem was solved, doing what you proposed!

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 16, 2016

Can Jack see the issues from which the list Ellen gets is populated?

Peter Bunde Hansen
Contributor
June 16, 2016

Yes. Jack in all other respects sees the same and has the same rights as Ellen. They are just a double resource  doing the same on the same project.

Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 16, 2016

Ok, that's the usual culprit.

Next thing to try is having Jack search for some of those issues in the navigator, and Ideally open a couple up (just to look at them in the usual view screen).  Then retry the picker.

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, jira service management, jsm webinar, ai in jsm, opsgenie integration, incident management, virtual agent, atlassian intelligence, ai-powered service desk, it operations, atlassian learning, service management webinar, team '25 recap

What’s new in Jira Service Management 🤔

Discover how Atlassian is revolutionizing service management with cutting-edge solutions for AI-powered support, HR Service Management, or DevOps connectivity.

Register here ⬇️
AUG Leaders

Atlassian Community Events