URGENT: Jira Software won't install and generates no logs

[Scott Reeves]

After upgrading to 8.16 Jira software shows not installed and clicking the install button results in an error saying refer to the logs but there are no logs generated in /opt/atlassian/jira/log or /var/atlassian/application-data/jira/log

Where to start troubleshooting?  I've also entered safe mode thinking it might be a plugin problem but that hasn't fixed the problem.

System is critical and unavailable now.  Thanks for your help!

[Kurt Klinner]

@Scott Reeves 

On which OS are you on? Have there been any errors while you did the upgrade?

Have you considered doing a rollback to the previous version (assuming that you have a backup of your db/filesystem)

Cheers

Kurt