I'm the Project Administrator.
But when I'm trying to add customers to the JIRA Service Management Project, the following error pops up.
Found the issue. Respective user already had a JIRA license. Those users cannot be added as customers from this interface.
And they can be added from the People Section which is inside the Project Settings.
Hi @Tharindu Rajapaksha ,
Welcome to the Atlassian Community!!
I would recommend you to grow through Atlassian official documentation and troubleshooting step- Unable to add or invite a Jira Service Management customer
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