Unable to Fetch Jira Worklog Data via Google Colab for a Specific Department

[Dali_chi]

Problem Description: We are unable to fetch Jira worklog data using a Google Colab script. Colleagues within my department are experiencing the same issue. However, colleagues from other departments are able to successfully fetch the data for which they have permission.

Details:

• On October 14, 2025, the script was working correctly using the same user email and API token.

• The issue started after that date. We have tried generating and using a new API token, but the problem persists.

• The system now consistently fails with the following Colab connection error:await connected: disconnected
  Error: await connected: disconnected
      at https://ssl.gstatic.com/colaboratory-static/common/ca3709810918d49372366030d05a3312/external_binary_l10n__zh_tw.js:8855:372

Steps to Reproduce:

1. Open the Google Colab notebook.

2. Click on the "Runtime" menu and select "Run all".

Expected Result (Behavior before Oct 15): The script completes successfully and generates the data report within approximately 5 minutes.

Actual Result (Current Behavior): The script runs for about 30 minutes, then fails and displays the await connected: disconnected error message. No data report is generated.

問題：使用google colab平台抓取jira worklog數據，同部門同事也無法抓取數據，但是跨部門同事可以抓取權限允許的數據

說明：2025/10/14使用同樣email、token抓數據，無法跑出數據，更新過email、token抓數據依然無法抓取數據，且系統顯示以下錯誤訊息：

await connected: disconnected
Error: await connected: disconnected
    at https://ssl.gstatic.com/colaboratory-static/common/ca3709810918d49372366030d05a3312/external_binary_l10n__zh_tw.js:8855:372

操作步驟：

1.開啟google colab

2.點"全部執行"，過去等待5分鐘能跑出數據

3.超過5分鐘，畫面顯示error訊息，且無法跑出數據報告

[Marc - Devoteam]

Hi @Dali_chi 

How is connection made to Jira in this script, what API endpoint are you using to get data from Jira?

And for the error described, this seems to be on the Google side not Atlassian?

Does the user the API token belongs to has enough access or Access at all?

What kind of token is this a full token or a scoped token?

[Dali_chi]

HI @Marc - Devoteam 

Thank you for your response.

Does the user the API token belongs to has enough access or Access at all?

Yes

How is connection made to Jira in this script, what API endpoint are you using to get data from Jira?

After updating the Jira API endpoint to the latest version (/rest/api/3/search/), we are experiencing incomplete data when fetching worklogs using Colab.

Problem Summary:

1.Data Fetching Failure: My colleagues in the same department and I are unable to fetch the data, but a colleague from a different department can successfully fetch data they have permission to access.

2.Permission Concerns: We previously tested adding and deleting custom fields, and during that time, an issue occurred where users with different permissions could see each other's projects.

Is this problem related to Jira permission settings or field configurations? Where can I check and modify these settings to resolve the issue?

Thank you.

在更新 Jira API 端點 (/rest/api/3/search/) 至最新版本後，使用 Colab 抓取 worklog 時發生數據缺漏。

問題概述：

1. 數據抓取失敗：我與同部門同事無法抓取數據，但跨部門同事卻可以抓取其權限內的數據。

2. 權限疑問：先前曾測試新增/刪除自訂欄位(fields)，期間發生不同權限者能看到彼此專案的問題。

請問問題是否與 Jira 的權限或欄位(fields)設定有關？該從何處檢查與修改?謝謝您

[Marc - Devoteam]

Hi @Dali_chi 

Where do the colleagues form the other department have access to?

If you want to get work logs form issues in a project, the users API key used withint the script will need to be at least a member of the projects you want to get the information from.

The user needs to be assigned a role or be in a group that has at least permission to  browse the project.

This is stated in the permission scheme used on the project.