Unable to delete or deactivate users

[Dillon MIller]

Confluence and Jira are tied in with our MS Active Directory implementation for authentication and user/group management. After conducting a license review, it was realized that we have a ton of service accounts and distros that are eating up licenses. We would like to delete or deactivate these accounts from Jira to free up those consumed license seats. 

The expectation, according to https://confluence.atlassian.com/adminjiraserver073/create-edit-or-remove-a-user-861253174.html, was that you should be able to deactivate or delete users if you have SysAdmin or Admin privileges using the following procedure:

1. Select  > User Management and find the user in the user list.
2. Click Edit in the Operations column.
3. Clear the Active checkbox.
4. Select Update to confirm the change.
5. The user will now appear in the user list with a strikethrough their username and full name, and the text '(inactive)'.

We are unable to do so as the internal superuser account (SysAdmin) or as administrator--the option does not exist.

Further context on our implementation:

• We are using 'Microsoft Active Directory (Read Only, with Local Groups)' for our LDAP/user directory tie-in.
• Adding the users to the jira_inactive_users internal group had no effect on license consumption.
• JIRA v7.9.2/Confluence 6.9.0

[Deleted user · Accepted solution]

Hi @Dillon MIller,

LDAP servers are usually read-only, meaning you won't be able to change any of the settings stored in LDAP via Jira. What you can do is navigate to the user's page by clicking on their name, and then unticking the Application Access box for that user.

For example:
I hope this helps!

[Dillon MIller]

Hi @[deleted],

This was very helpful for my understanding, thank you!!

[Deleted user]

@Dillon MIller happy to help! If you can mark my answer as accepted that'd be great.