Unable to get emailAddress from ScriptRunner User Picker custom script field in Jira Automation Rule

[Alfira]

Hello,

In ScriptRunner Fields I created Custom Script Field with User Picker (single user) template.

Field just returnes the user from the other field:

def user = issue.getCustomFieldValue("Custom Field Name")

if (user) {

    return Users.getByKey(user)

}

When I try to get email address of the user from this field in ScriptRunner Console, it works correctly:

Issues.getByKey("issue-key").getCustomFieldValue("Custom User Picker Field").emailAddress

But when I try to get email address in Jira Automation Rule, it returns nothing.

I printed the field value into the log in Jira Automation:

It prints "{active=true}" instead of ApplicationUser info.

At the same time standard Jira User Picker fields work as expected in Jira Automation.

Is there any way to get emailAddress and other user info from the ScriptRunner User Picker Custom Script Field in Jira Automation?

[Alfira · Accepted solution]

I figured it out. Automation Rule was based on JQL search. Then from the issues, found by JQL in Automation Rule, I tried to get email address from the Custom User Picker Script Field. And it's known behaviour - script field values are available in search results only after the re-index of issues. So, it was just needed to re-index the project/Jira.

Now I get all the required data including emailAddress from the Custom User Picker Script Field in Jira Automation. Everything works as expected without any issues.