Unable to log in to Atlassian account using Chrome

[Özgür Meral]

Hi,

I could not login to Atlassian with my account on my Chrome browser.

Browsing in private is not solved my issue.

Beside this, Atlassian Cloud's troubleshoot advice is not solved.

Advices:

* Switch on the Allow sites to save and read cookie data toggle.

* Switch off the Block third-party cookies toggle.

* If the settings don't take effect right away, restart your browser.

[Angélica Luz · Accepted solution]

Hi Özgür,

Would it be possible to test using another network?
Also, can you please reach out to your network admin to whitelist our Atlassian Cloud IP ranges and domains?
They can find the IP ranges and domains on the link below:

- Atlassian Cloud IP ranges and domains

Regards,
Angélica

[Özgür Meral]

Thanks for your response.

I solved problem interestingly. My all browsers had atlassian access problem.

I deleted Chrome browser. I downloaded it from official Chorme website via Internet Explorer. However, I could not setup it. Setup program encountered internet connection problem interestingly.

I restarted my laptop, then problems resolved. I think Eset Nod32 triggered that problem at that time.

Thanks,

Ozgur M.

[Angélica Luz]

Hi Özgür,

We are glad that everything is working and thank you for sharing this information with us!
If you face this issue again or if you have any other question, please let us know.

Regards,
Angélica