Hi,
<your-site>/secure/admin/ExternalImport1.jspa
CSV Source File :
id_in;id_out;
GRPN000003-5;GRPN000003-4;
Best regards
Thanks for the response but that URL doesn't exist in our environment.
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Hi,
Sorry this url is for cloud.
This url is for server : /secure/admin/ExternalImport1.jspa is good ?
Best regards
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Sorry,
I did not see.
Are you a Jira admin?
Can you describe the process you use to access the screen?
There are 2 ways to import one application for admin rights
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Hi @Leo Acosta - Can you share a screenshot of the mapping screen?
If you're mapping the Summary/Jira ID to the Summary/Key fields it should not create new issues.
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It's basically three fields and I tried a variety of permutations:
I tried swapping the Issue ID and Blocker ID; I also tried using different Link Types (Blocks vs. Dependency etc) with poor results.
If I leave Summary blank (which has worked in the past and is documented in the instructions) I get an error that the issue can not be created or I get a message that says at least one issue not found (both issues are in my project). If I populate the Summary with data, the import ends up creating a new issue.
I just want to update links through the import tool on existing JIRA issues. Has me pulling my hair out.
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In your import process, you should be prompted with a screen to map the fields. Are you making sure that your map looks like this:
As I understand it, the Summary field cannot be left blank.
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"Issue Key" is not an available field in my instance. I was using "Issue ID"
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The article I referenced above indicates that Summary can be left blank if the issue exists but it must be included in the CSV. Either way - I tried blank and populated and failed.
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You need to change the Jira ID to Issue Key. Issue ID is a system generated ID and will always assume a new issue being created.
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Issue Key is not an available option in the import map. Could it be a permissions issue?
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It may just be Key. Sorry, it's been a while since I did my last import.
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Don't be sorry. I really appreciate you trying to help. There is no field exposed with the word "Key" in it anywhere in the mapping screen.
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