Updating "Email This Issue" plugin in Jira Server

[Marcos Perez Garcia]

Hi everybody!

We are trying to update our Jira server 7.7.0 to Jira server 7.13.13 in order to prepare the way to facilitate a cloud migration. In our sandbox environment, everything is working as expected unless this plugin "Email This Issue".

After updating the plugin from 7.1.1.8 to 9.2.1.1-GA version we have to renew our license. So far, so good. Our failure comes when we go to the market, select the product and after fill the payment information out... 

We have tried with Chrome, Firefox several times and the error is always the same.

Is anyone experiences similar errors in the market? Could you lend us a hand with this?

Thank you!! :)

Sorry for the image text in Spanish :)

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hey @Marcos Perez Garcia ,

welcome to the Atlassian community!

Server licenses are no more available. 

Try to contact the vendor support@metainf.atlassian.net

Fabio

[Marcos Perez Garcia]

Hi @Fabio Racobaldo _Catworkx_ ,

The vendor has told me only Atlassian support can help with licenses issues.

Is there any support email to throw my question?  I can see in you image attached above I would be able to update an app version via Marketplace until Feb 15, 2024, right?

Thank you very much for your support :)

[Fabio Racobaldo _Catworkx_]

Hi @Marcos Perez Garcia ,

try to raise a Sales Support request here

Fabio

[Marcos Perez Garcia]

Thank you @Fabio Racobaldo _Catworkx_  , we are already in conversation with Atlassian to update the plugin.

Your reply was very helpful! :)

[Fabio Racobaldo _Catworkx_]

hey @Marcos Perez Garcia , I'm happy for that.