User is not able to access Jira

[Yash Pradhan]

We have one user whose email ID was changed 1 month Back since then he is not able to access any of our JIRA instances,

I have tried revoking/providing his access twice but the problem Appears the same.

The Pages are stuck.

pl

[Valerie Knapp · Accepted solution]

Hi @Yash Pradhan , thanks for your question. Please report this to Atlassian. They are the only ones who can do a direct intervention to help. https://support.atlassian.com/contact/#/