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User not receiving notifications

John Limmo
John Limmo June 3, 2024

One of our users has reported that Jira board notifications are no longer being received via email.
Could it be that the user email is on suppression list?
We have checked all the necessary settings and even notifications helper.

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John Funk
John Funk
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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June 3, 2024

Hi John,

Yes, you should open a support ticket with Atlassian and have them check the suppression list for that email address. 

https://support.atlassian.com/contact/#/

 

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John Limmo
John Limmo June 4, 2024

Thank you very much John. The issue was resolved by support team.

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John Funk
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
June 4, 2024

Great!

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