We're getting a "Failed to Retrieve User" error

[Tom Jurek]

We are getting an error where previous @mentions in comments now show 'failed to retrieve user' as well as the assigned user field also shows this message. 

[Jack Brickey]

yes there is an active Cloud incident that appears to be wide spread - https://status.atlassian.com

[Andy Heinzer]

Sorry for the inconvenience.  Atlassian is aware of this problem and we are tracking this specific incident in https://jira-core.status.atlassian.com/incidents/2k1n87p83mv8

Please subscribe to that statuspage incident to receive updates on this specific problem.

Regards,

Andy

[Nicole Backmeyer]

Hello Andy, this has been marked as resolved but we are still experiencing the same issue.

[Andy Heinzer]

Hi Nicole,

If you're still seeing this problem, please open a support request by going to

• https://support.atlassian.com/contact
• Select the Jira product
• Select Cloud,
• Enter your Atlassian Cloud URL here

This will make sure that the problem your site is seeing will be recorded with our support team.  They can then investigate your case in more depth here.  Please note that you are seeing this error despite the previous statuspage update.

[Nicole Backmeyer]

I have now done this. Thank you for following up.

[Brandy Iskin]

"Failed to Retrieve User 557058:3604c168-d425-4311-b7c0-2be6dbd468ab"

We are as well. Names will return and then error out again.