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What's the smartvalue of the resolutiondate?

靳光光
Contributor
June 8, 2023

Hi, 

I creat a costom field call donetime, which I want to copy the value of resolutiondate.

And I want to do so through automation, so I can set all the issues, especially the old issues.

But I don't know the smart value of the resolutiondate, who can help me...

Thanks first.

2 answers

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Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2023

Hi @靳光光 , thanks for your question.

You can find some help for the date smart values here - Examples of using smart values with dates | Cloud automation Cloud | Atlassian Support

Cheers

靳光光
Contributor
June 8, 2023

I have found it, but I don't find the answer.

There is {{issue.resolutiondate.asLongDateTime}} in this page, but it does'nt work.

Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2023

Hi @靳光光 , please can you share what you tried? I think if you put, 

{{issue.resolutiondate}}

it should work, the end part is only trying to make the date more readable.

靳光光
Contributor
June 8, 2023

I have tried this, but it does't work.

Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2023

Hi @靳光光 , for me, this works -

image.png

 

Please can you check that the workflow is setting the resolution when you transition into a Done status? There should be a post function for this like here -

It could be that the workflow isn't setting the resolution and so there isn't a resolution or resolution date to show -

image.png

 

Cheers

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靳光光
Contributor
June 8, 2023

Thanks very much.

It's my fault.

I tried it on an issue which is not done.

Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2023

Cool, I am glad you figured it out

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2023

Hi @靳光光 

Try using {{issue.resolved}}

靳光光
Contributor
June 8, 2023

I'm sorry, it can't work.

Thanks

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2023

What is not working? Can you post the audit log for when it runs? 

靳光光
Contributor
June 8, 2023

{{issue.resolutiondate}}

it works, thanks

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 8, 2023

{{issue.resolved}} will also work if you run it against one that has been resolved. 

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靳光光
Contributor
June 8, 2023

yes, thanks 

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