Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 19:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

What to check if JIRA Cloiud Service Desk is not sending email to agents upon issue creation?

Enkhtaivan Ganbat
Enkhtaivan Ganbat
Contributor
February 21, 2019

Our JIRA service desk instance stopped sending us email upon issue creation, new comments etc. We used to receive email from jira@ourinstance@atlassian.net.

But we're still receiving email from automation rules, such as sending a reminder email when an issue has been in a 'Waiting for customer' status for few days. What should I do to resolve this problem?

Answer
Watch
Like Be the first to like this
314 views

1 answer

0 votes
Kian Stack Mumo Systems
Kian Stack Mumo Systems
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 21, 2019

Enkhtaivan, 

Can you double check your notification scheme and make sure that it is set up to alert your agents on ticket creation, ect? 

Thanks, 

Kian

View More Comments
Enkhtaivan Ganbat
Enkhtaivan Ganbat
Contributor
February 24, 2019

Kian,

 

I've checked with 'Notification Helper' and result was that I should receive notifications for issue creation and changes to issues except for my own changes, but I'm not getting any notifications except from automation rules that I set up.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Upcoming Jira Events