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When closing a sprint, a completed Epic carries over into the next sprint, why?

Alexis Baker
Alexis Baker August 28, 2018

Using Jira 6.4.13

 

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Petter Gonçalves
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 28, 2018

Hello Alexis,

There are some possible causes for this behavior:

- Can you confirm that the Epic is properly configured with a valid resolution (Not Unresolved)?

- Can you confirm that the Epic is added to a status that is mapped in the last column (the one with a green line) of the board? The board configuration only considers an issue as resolved if it is in the last column of the board:

Screen Shot 2018-08-28 at 11.17.33.png

- Can you check if there are no issues pending under the Epic?

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Alexis Baker
Alexis Baker August 28, 2018

Thanks @Petter Gonçalves,

See below my responses:

  • Yes I can confirm the Epic is configured with a  resolution of either Complete and Done.
  • The Epics don't appear in the Sprint board, they are in the backlog only. Epic Status doesn't appear in the sprint board. Is there a way to display Epics as well?
  • There are no pending issues underneath the epic

Thanks again,

Alexis

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Petter Gonçalves
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 29, 2018

Hello Alexis,

Can you confirm if the Epic status is not appearing to be mapped in the board settings?

Even if the Epic is not appearing on your board, the status should be available to be mapped in the board setting if it is in your backlog.

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Alexis Baker
Alexis Baker
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August 29, 2018

Screen Shot 2018-08-29 at 17.05.00.png

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Alexis Baker
Alexis Baker
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August 29, 2018

There's no Epic Status Complete / Done :(

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Petter Gonçalves
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 29, 2018

Hello Alexis,

I think I'm misunderstanding your question.

- What's the status your Epic is configured but keep passing to the next Sprint?

- You mentioned it is appearing in the backlog, but not in the Active Board itself. Can you provide us a screenshot of your backlog (hiding the issue description, summary) so we can check how it's being displayed?

- How are your swimlanes configured?

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