When using Jira Cloud to create issues from Slack, the request type field does not populate

[Courtney Costa]

If I create an issue using Jira Cloud in Slack, the request type field doesn't get populated in the ticket. How do I fix this?

[Trudy Claspill]

Hello @Courtney Costa 

Welcome to the Atlassian community.

What command are you using in Slack to create the item?

In what Type of project are you creating the item? Get the project Type information by looking at the project list available from Projects > More Project > View all projects.

[Courtney Costa]

I'm clicking the three dots in the Slack message then choosing "Create issue from Jira cloud"

Our project is a Service management project.

Thank you!

[Trudy Claspill]

After clicking that do you get a pop up to choose the project and issue type to create? Does it give you any other fields to fill in?

I don't have access to test this out myself, but I think you would have to ensure that the Request Type field is part of the Create Issue screen for the type of issue that you create. 

I also found information in the document below about being able to create a JSM request by responding to a message with an emoji.

https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/chat?tab=request-channel#getting-started-with-chat

But I've not yet figured out how it determines the value for the Request Type.

[Courtney Costa]

[Courtney Costa]

Just went through the steps of making a ticket in Slack. The second question asks about issue type. When I select one and create the ticket, it's not populated in the full ticket itself.

[Trudy Claspill]

If you go directly to Jira to create the issue and select the same project and issue type, do you see a separate field for Request Type in the Create dialogue?

If not, then ask your Administrator to add that field to the Create screen for that issue type. Then see if the field is available when you create the issue from Slack.

[Courtney Costa]

Sorry, where do I go to create a ticket within Jira?

[Trudy Claspill]

Click the +Create button in the blue bar at the top of the screen. 

Note that Issue Type and Request Type are two different fields in JSM.