Where can i set the expiry date of the SLA and get a notification before the expiry?

[baruch ostrovsky]

Where can i set the expiry date of the SLA and get a notification before the expiry?

[Timothy]

I don't know whether JIRA ServiceDesk itself has that feature but you can use this add on:

• https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview

[baruch ostrovsky]

Thanks for the advice, but this plugin is available only for server solution and not cloud solution.

Is there any solution available for the cloud?