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Why are statuses I deleted from the workflow still appearing on the board?

Sergey Troitskiy February 15, 2022

I updated the workflow and deleted two statuses, but they are still appearing on the board with 0 issues. If I look at the board in mobile app - columns with these statuses are absent.

Ho can I delete these columns from my desktop web version?

2.png 1.png

 

 

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Yanty Ghani [ServiceRocket]
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February 15, 2022

Hi @Sergey Troitskiy ,

Welcome to Atlassian Community! The columns in the board is not actually the statuses. You can add multiple statuses in one column. To remove the columns, go to Board Settings > Columns and remove them from there.

Hope this helps.

Sergey Troitskiy February 15, 2022

Can't find where the board settings are....can you help? I posted some screenshots above 

Yanty Ghani [ServiceRocket]
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February 15, 2022

How many workflows are being used in that project? And can you please take a screenshot of the workflow from Jira?

Sergey Troitskiy February 15, 2022

two workflowsimage.png image.png

for tasks and subtasks

Yanty Ghani [ServiceRocket]
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February 15, 2022

Based on this screenshot, there's only one column to the right of "Measuring" now. Isn't that correct?Screenshot 2022-02-15 202149.png

Sergey Troitskiy February 15, 2022

image.png they are further on the right side

Yanty Ghani [ServiceRocket]
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February 15, 2022

Can you provide the actual screenshot of the workflow in Jira. It should look something like this.

Screenshot 2022-02-15 201731.png

Sergey Troitskiy February 15, 2022

yea, sure. The screenshots of the workflow are above

Yanty Ghani [ServiceRocket]
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February 15, 2022

The screenshots that you provided are not taken from Jira itself. Can you go to Project Settings > Workflows, then view the diagrams. Please take screenshot of the workflow diagram.

Sergey Troitskiy February 15, 2022

There are no Workflows in project settings image.png

And screenshots I made are from issue types workflows

Yanty Ghani [ServiceRocket]
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February 15, 2022

Sorry about that. I understand now that this is a Work management team-managed project, that's why you have limited choice in Project Settings and the workflow view looks different.

Since you mentioned that the columns look good in mobile app, then it could be the browser's cache. Can you view the board using browser's incognito mode?

Sergey Troitskiy February 15, 2022

Yea, you are right. In incognito everything is fine

Sergey Troitskiy February 15, 2022

thanks for your help

Yanty Ghani [ServiceRocket]
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February 15, 2022 edited

I'm glad we figured out what caused it in the end, after going back and forth on the workflows :D

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Sergey Troitskiy February 15, 2022 edited

Cant find where the board setting are....can you help?image.png image.png

RISHAV KUMAR GUPTA
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February 15, 2022 edited

Hi @Sergey Troitskiy I have attached a image below . this might help you .board setting 1.png board setting 2.png

Thanks ,

Rishav

Sergey Troitskiy February 15, 2022

no, doesn't help. May be because I use "Jira work management"  - I have no such settings

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