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Why is bulk transition changing data in my tickets?

melissa_horan
melissa_horan January 23, 2024

In JSM we have a form users fill out.  We would like to do a bulk transition to move them from one status (transition) to another.  However when we do this, the data in all of the form fields, in any of the records that are checkmarked, seems to change.  Looking for any reason why that would be happening.  Thank you in advance.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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January 23, 2024

Welcome to the Atlassian Community!

This will happen if you have an automation, script, listener, or post-function that the transition triggers.

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