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Your Atlassian Cloud products are suspended

KANG JONGGOO
KANG JONGGOO
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July 1, 2024

 

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When I access our team site, the message 'Your Atlassian Cloud products are suspended' is displayed. Even when I access 'admin.atlassian.com', nothing is displayed in the product list. 

How do I resolve this?

Please help me. Thanks.

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Trudy Claspill
Trudy Claspill
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July 1, 2024

Hello @KANG JONGGOO 

Welcome to the Atlassian community. 

It appears that your product subscription was not properly renewed. Was it a paid subscription or a free subscription?

The following post has some tips about how to address this for a site that was under a paid subscription.

https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563

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KANG JONGGOO
KANG JONGGOO
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
July 1, 2024

I am working on solving it through your link. Thank you for your reply.

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