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Zephyr. Projects Test Page is blank/empty

Ivan Kovnatsky
Ivan Kovnatsky October 12, 2016

Hi guys, accessing this page: http://jira.example.com/projects/BRSH?selectedItem=com.thed.zephyr.je:zephyr-tests-page and it's totally blank.

 

in atlassian-jira.log I see this:

016-10-13 01:07:20,267 http-nio-8080-exec-5 WARN i.kovnatsky 67x863484x2 4nxn6p 10.5.40.30,127.0.0.1 /projects/BRSH [jira.projects.util.WebPanelRenderer] Cannot render WebPanel with key 'com.thed.zephyr.je:tests-page-key'
java.lang.NullPointerException
        at com.atlassian.jira.issue.statistics.util.AbstractOneDimensionalHitCollector.getSingleValue(AbstractOneDimensionalHitCollector.java:206) [jira-lucene-dmz-7.1.9.jar:?]
        at com.atlassian.jira.issue.statistics.util.AbstractOneDimensionalHitCollector.collect(AbstractOneDimensionalHitCollector.java:156) [jira-lucene-dmz-7.1.9.jar:?]
        at org.apache.lucene.search.IndexSearcher.searchWithFilter(IndexSearcher.java:572) [lucene-core-3.3.0-atlassian-1.jar:3.3.0-atlassian-1 exported - 2014-09-03 04:10:54]
        at org.apache.lucene.search.IndexSearcher.search(IndexSearcher.java:532) [lucene-core-3.3.0-atlassian-1.jar:3.3.0-atlassian-1 exported - 2014-09-03 04:10:54]
        at org.apache.lucene.search.IndexSearcher.search(IndexSearcher.java:320) [lucene-core-3.3.0-atlassian-1.jar:3.3.0-atlassian-1 exported - 2014-09-03 04:10:54]
        at com.atlassian.jira.index.DelegateSearcher.search(DelegateSearcher.java:132) [classes/:?]
        at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:228) [classes/:?]
        at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:109) [classes/:?]
        at com.atlassian.jira.issue.search.providers.DualSearchProvider.lambda$search$410(DualSearchProvider.java:108) [classes/:?]
        at com.atlassian.jira.issue.search.providers.DualSearchProvider.performCollectorSearch(DualSearchProvider.java:149) [classes/:?]
        at com.atlassian.jira.issue.search.providers.DualSearchProvider.search(DualSearchProvider.java:108) [classes/:?]
        at com.atlassian.jira.web.bean.StatisticAccessorBean.searchCountMap(StatisticAccessorBean.java:207) [jira-lucene-dmz-7.1.9.jar:?]
        at com.atlassian.jira.web.bean.StatisticAccessorBean.getWrapper(StatisticAccessorBean.java:127) [jira-lucene-dmz-7.1.9.jar:?]
        at com.atlassian.jira.web.bean.StatisticAccessorBean.getAllFilterBy(StatisticAccessorBean.java:288) [jira-lucene-dmz-7.1.9.jar:?]
        at com.atlassian.jira.issue.label.DefaultLabelManager.getSuggestions(DefaultLabelManager.java:181) [classes/:?]
        at com.atlassian.jira.issue.label.DefaultLabelManager.getSuggestedLabels(DefaultLabelManager.java:162) [classes/:?]
        ... 2 filtered (DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_74]
        at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26) [atlassian-plugins-core-4.1.0-m002.jar:?]
        at com.sun.proxy.$Proxy355.getSuggestedLabels(Unknown Source) [?:?]
        ... 2 filtered (DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_74]
        at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136) [atlassian-plugins-osgi-bridge-4.1.0-m002.jar:?]
        at com.sun.proxy.$Proxy355.getSuggestedLabels(Unknown Source) [?:?]
        at com.thed.zephyr.je.panel.ZephyrProjectNavContextProvider.getContextMap(ZephyrProjectNavContextProvider.java:153) [?:?]
        at com.thed.zephyr.je.panel.ZephyrProjectNavContextProvider.getContextMap(ZephyrProjectNavContextProvider.java:86) [?:?]
        at com.atlassian.plugin.web.descriptors.DefaultWebPanelModuleDescriptor$ContextAwareWebPanel.writeHtml(DefaultWebPanelModuleDescriptor.java:149) [atlassian-plugins-webfragment-4.1.0.jar:?]
        at com.atlassian.jira.projects.util.WebPanelRenderer.renderWebPanels(WebPanelRenderer.java:44) [jira-projects-plugin-4.0.8.jar:?]
        at com.atlassian.jira.projects.util.WebPanelRenderer.renderWebPanels(WebPanelRenderer.java:68) [jira-projects-plugin-4.0.8.jar:?]
        at com.atlassian.jira.projects.page.ProjectWebPanelRenderer.renderWebPanels(ProjectWebPanelRenderer.java:70) [jira-projects-plugin-4.0.8.jar:?]
        at com.atlassian.jira.projects.page.ProjectWebPanelRenderer.render(ProjectWebPanelRenderer.java:45) [jira-projects-plugin-4.0.8.jar:?]
        at com.atlassian.jira.projects.page.ProjectPageRenderer.render(ProjectPageRenderer.java:88) [jira-projects-plugin-4.0.8.jar:?]
        at com.atlassian.jira.projects.page.ProjectPageRenderer.renderWithSidebar(ProjectPageRenderer.java:63) [jira-projects-plugin-4.0.8.jar:?]
        at com.atlassian.jira.projects.page.ProjectPageServlet.getRenderResult(ProjectPageServlet.java:151) [jira-projects-plugin-4.0.8.jar:?]
        at com.atlassian.jira.projects.page.ProjectPageServlet.renderItem(ProjectPageServlet.java:134) [jira-projects-plugin-4.0.8.jar:?]
        at com.atlassian.jira.projects.page.ProjectPageServlet.doGet(ProjectPageServlet.java:104) [jira-projects-plugin-4.0.8.jar:?]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:622) [servlet-api.jar:?]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
        at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37) [atlassian-plugins-servlet-4.1.0-m002.jar:?]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
        at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:45) [atlassian-plugins-servlet-4.1.0-m002.jar:?]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
        ... 2 filtered (ApplicationFilterChain.java:292) (ApplicationFilterChain.java:207)
        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.0.33]
        ... 11 filtered (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (XContentTypeOptionsNoSniffFilter.java:20) (AbstractHttpFilter.java:32) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (HeaderSanitisingFilter.java:37) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (IteratingFilterChain.java:39) (DelegatingPluginFilter.java:58)
        at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:37) [atlassian-servlet-plugin-3.0.0.jar:?]
        ... 3 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77) [jira-tzdetect-plugin-2.3.1.jar:?]
        ... 3 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:38) [jira-baseurl-plugin-2.0_1467065976000.jar:?]
        ... 24 filtered (AbstractHttpFilter.java:32) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58) (ContextFilter.java:26) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58) (ContextFilter.java:26) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58) (ContextFilter.java:26) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58) (ContextFilter.java:26) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58) (ContextFilter.java:26) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.jira.software.internal.filters.ReleasesPageAccessControlFilter.doFilter(ReleasesPageAccessControlFilter.java:73) [jira-software-plugin-2.0.6-D20160321T004121.jar:?]
        ... 4 filtered (AbstractHttpFilter.java:32) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 3 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 3 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.prettyurls.filter.PrettyUrlsCommonFilter.preventDoubleInvocation(PrettyUrlsCommonFilter.java:38) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:74) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 3 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 3 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:30) [atlassian-bot-killer-1.7.9_1467065976000.jar:?]
        ... 11 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (ServletFilterModuleContainerFilter.java:70) (ServletFilterModuleContainerFilter.java:58) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (PageBuilderFilter.java:62) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (IteratingFilterChain.java:39) (DelegatingPluginFilter.java:58)
        at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 7 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (ServletFilterModuleContainerFilter.java:70) (ServletFilterModuleContainerFilter.java:58) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (SecurityFilter.java:88)
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70) [classes/:?]
        ... 13 filtered (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (BaseLoginFilter.java:148) (JiraLoginFilter.java:77) (AbstractHttpFilter.java:32) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (IteratingFilterChain.java:39) (DelegatingPluginFilter.java:58) (OAuthFilter.java:79) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:31) [plugin.1841894016248084288.atlassian-bonfire-plugin-2.9.13_1458141450000.jar:?]
        ... 3 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 8 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (ServletFilterModuleContainerFilter.java:70) (ServletFilterModuleContainerFilter.java:58) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (IteratingFilterChain.java:39) (DelegatingPluginFilter.java:58)
        at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 10 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (ServletFilterModuleContainerFilter.java:70) (ServletFilterModuleContainerFilter.java:58) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (ApplicationDispatcher.java:720) (ApplicationDispatcher.java:466) (ApplicationDispatcher.java:391) (ApplicationDispatcher.java:318)
        at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 5 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58) (SiteMeshFilter.java:181) (SiteMeshFilter.java:85)
        at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:85) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 3 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 3 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) [atlassian-bot-killer-1.7.9_1467065976000.jar:?]
        ... 21 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (ServletFilterModuleContainerFilter.java:70) (ServletFilterModuleContainerFilter.java:58) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (AccessLogFilter.java:92) (AccessLogFilter.java:78) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (XsrfTokenAdditionRequestFilter.java:49) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (PageBuilderFilter.java:81) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (CommittedResponseHtmlErrorRecoveryFilter.java:55) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (IteratingFilterChain.java:39) (DelegatingPluginFilter.java:58)
        at com.atlassian.jira.projects.servlet.ReKeyedProjectFilter.doFilter(ReKeyedProjectFilter.java:54) [jira-projects-plugin-4.0.8.jar:?]
        ... 4 filtered (AbstractHttpFilter.java:32) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.servicedesk.project.internal.web.filters.UnlicensedPageFilter.doFilter(UnlicensedPageFilter.java:34) [servicedesk-project-ui-plugin-3.1.9.jar:?]
        ... 4 filtered (AbstractHttpFilter.java:32) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.servicedesk.project.internal.web.filters.RedirectForSdProjects.doFilter(RedirectForSdProjects.java:53) [servicedesk-project-ui-plugin-3.1.9.jar:?]
        ... 4 filtered (AbstractHttpFilter.java:32) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.servicedesk.project.internal.web.filters.NormaliseUrlFilter.doFilter(NormaliseUrlFilter.java:25) [servicedesk-project-ui-plugin-3.1.9.jar:?]
        ... 4 filtered (AbstractHttpFilter.java:32) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 11 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (ServletFilterModuleContainerFilter.java:70) (ServletFilterModuleContainerFilter.java:58) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (MauEventFilter.java:52) (AbstractHttpFilter.java:32) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (SecurityFilter.java:242)
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70) [classes/:?]
        ... 16 filtered (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (TrustedApplicationsFilter.java:103) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (BaseLoginFilter.java:148) (JiraLoginFilter.java:77) (AbstractHttpFilter.java:32) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (IteratingFilterChain.java:39) (DelegatingPluginFilter.java:58) (OAuthFilter.java:79) (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:42) [plugin.1841894016248084288.atlassian-bonfire-plugin-2.9.13_1458141450000.jar:?]
        ... 3 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 6 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (ServletFilterModuleContainerFilter.java:70) (ServletFilterModuleContainerFilter.java:58) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207)
        at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) [urlrewritefilter-4.0.3.jar:4.0.3]
        at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) [urlrewritefilter-4.0.3.jar:4.0.3]
        at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) [urlrewritefilter-4.0.3.jar:4.0.3]
        ... 5 filtered (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (IteratingFilterChain.java:39) (DelegatingPluginFilter.java:58)
        at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:42) [analytics-client-5.0.10_1467065976000.jar:?]
        at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39) [analytics-client-5.0.10_1467065976000.jar:?]
        ... 3 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (DelegatingPluginFilter.java:58)
        at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) [atlassian-pretty-urls-plugin-2.0.0.jar:?]
        ... 45 filtered (DelegatingPluginFilter.java:64) (IteratingFilterChain.java:37) (ServletFilterModuleContainerFilter.java:70) (ServletFilterModuleContainerFilter.java:58) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (ChainedFilterStepRunner.java:74) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (AbstractCachingFilter.java:31) (AbstractHttpFilter.java:32) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (AbstractEncodingFilter.java:39) (AbstractHttpFilter.java:32) (PathMatchingEncodingFilter.java:41) (AbstractHttpFilter.java:32) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (JiraStartupChecklistFilter.java:62) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (MultipartBoundaryCheckFilter.java:36) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (ChainedFilterStepRunner.java:74) (JiraFirstFilter.java:57) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (GzipFilter.java:121) (GzipFilter.java:92) (JiraGzipFilter.java:47) (ApplicationFilterChain.java:240) (ApplicationFilterChain.java:207) (StandardWrapperValve.java:212) (StandardContextValve.java:106) (StandardHostValve.java:141) (ErrorReportValve.java:79) (StandardEngineValve.java:88) (AbstractAccessLogValve.java:616) (CoyoteAdapter.java:522) (AbstractHttp11Processor.java:1095) (AbstractProtocol.java:672) (NioEndpoint.java:1502) (NioEndpoint.java:1458)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_74]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_74]
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.0.33]
        at java.lang.Thread.run(Thread.java:745) [?:1.8.0_74]

 

Can anyone point somewhere to look for?  Maybe Zephyr re-install will help here?

Thanks,

Ivan

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Swapna Kumar Vemula _Zephyr_
Swapna Kumar Vemula _Zephyr_
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October 12, 2016

Hi Ivan,

Could you please reindex JIRA followed by Zephyr for JIra and check if that helps, as it seems the indexes were not found. If the issue persists please submit a case with us at https://support.getzephyr.com/hc/en-us so that we can investigate further.

Regards,

Zephyr Support

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Ivan Kovnatsky
Ivan Kovnatsky October 12, 2016

Swapna, thanks.  Will try that.  It's just re-index takes for us about 2 hours.  And might push it to maintenance window on the weekend.

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Swapna Kumar Vemula _Zephyr_
Swapna Kumar Vemula _Zephyr_
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October 12, 2016

Ivan, If you are not permitted to do a JIRA reindex, perform Zephyr for JIRA reindex alone for time being and check if that helps. Else please do it on scheduled maintenance.

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Ivan Kovnatsky
Ivan Kovnatsky October 13, 2016

Swapna, Zephyr index didn't helped us.  We've already tried that.  We'll do a JIRA re-index.

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Ivan Kovnatsky
Ivan Kovnatsky October 16, 2016

Hi Swapna, that didn't help us, moving to Zephyr Support.

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