Zephyr test cases are not displayed in Jira

[Anastasia Yurchenko]

 I cannot see Zephyr test cases in Jira
the following message is displayed: We're having trouble connecting to Zephyr. Try contacting the developer for support.


In the network tab I can see the following requests:
1. Request URL

https://strategicfunding.atlassian.net/gateway/api/engage-targeting/api/v2/user/messages/context-group-forge-apps-changeboarding/start

Request Method

POST

Status Code

409 Conflict

Remote Address

13.227.180.4:443
Response:
{
"statusCode": "409 CONFLICT",
"message": "User is not enrolled in message 'context-group-forge-apps-changeboarding'",
"errors": []
}

2.

Request URL

https://strategicfunding.atlassian.net/rest/api/latest/user/properties/autoHighlightingEnabled?accountId=712020%3Aa1e0e182-6170-4ac3-b628-048ee141669a

Request Method

GET

Status Code

404 Not Found

Remote Address

13.227.180.4:443

3. Request URL

https://strategicfunding.atlassian.net/rest/servicedesk/1/pages/agent/servicedesk/APA?operation=getProjectKeyOrIdFromMatchAndQuery

Request Method

GET

Status Code

404 Not Found

Remote Address

13.227.180.4:443
Response:

{
"errors": [
{
"errorMessage": "The service project you are trying to view does not exist."
}
],
"reasonKey": "sd.jsm.agent.servicedesk.error.servicedesk.missing",
"reasonCode": "404"
}
4. In Jira in UI the following message is displayed: We're having trouble connecting to Zephyr. Try contacting the developer for support.

[Andy Barbet]

This is an intermittent issue that happens on occasion, and doesn't last very long at all.  I imagine by now it is resolved.  For future reference, you can contact the smartbear support team here: SmartBear Support

[Matteo Vecchiato]

Hi @Anastasia Yurchenko ,

Welcome to Atlassian community.

In this case I suggest you to contact with the vendor support: https://support.smartbear.com/open-ticket/ 

Kind regards