accept button not visible in issue

[Erik Lindeman]

In my workflow after creating an issue (status new) i must be able to accept it. For this i made a transaction. I got all the permissions necessary  but still i cant see the button. 

i found a lot about workflow integrity but cant find the integrity checker except the lexorank management integrity checker but that had no problem)

The workflow runs on jira cloud. 

[Erik Lindeman · Accepted solution]

I found the problem.

We imported from a server version with some plug-ins

One of the plugin made it possible to have more/different conditions. In one of the other transitions we had such a condition 

for example:

Type: class
Class: com.googlecode.jsu.workflow.condition.UserIsInAnyRolesCondition
Arguments:
hidRolesList = GO Contract managers@@

after deleting that one the buttons appeared

[Airbus Driver]

To everyone else that is reading this. This is caused due to a limitation of JSU when migrating from server to cloud. Refer to their documentation- JSU: Migrating from Jira Server to Jira Cloud 

Refer especially to the following;

Workflows are automatically migrated to Jira Cloud, but the Workflow Configuration will be broken. This is due to how Workflow Conditions/Validators/Post-Functions work on Jira Cloud.

All Conditions/Validators/Post-Functions will need to be recreated 

[Robin Weiß]

Hi Erik,

Have you configured some conditions for this transaction?

[Erik Lindeman]

yes i did but have all the conditions, also tried it without conditions

[Robin Weiß]

My second idea would be a problem with your permission scheme.

If you don't have the "Transition Issues" permission you won't see any transitions. 

Probably you already know the "permission helper" found under system witch often helps me to solve these kinds of problems.

[Erik Lindeman]

got that one too :-)

Even added my name specifically

[Erik Lindeman]

and indeed the permission helper: all good it seems

[Robin Weiß]

If you also checked "Show failed conditions" I can't think of a source of this problem.

[Erik Lindeman]

ok thanks for the help