can not open report and timesheets

[Taijun Long]

https://xxx.atlassian.net/plugins/servlet/ac/com.kaanha.reports/jira-reports-appmenu?project.key=DEV&project.id=11200

now  I can't open this， please help me check， thanks

[Prachi Bolar]

Hello,

Welcome to Community :) 

Could you confirm if you are using any third-party add-ons here ? 

if yes kindly let us know the app name

Inbuilt jira reports are working fine and dont see any issues with that

Thank You,

Prachi

[Trudy Claspill]

Hello @Taijun Long 

Welcome to the Atlassian community.

What happens when you try to access that app?

Have you checked the Status page for the app vendor or contacted the app vendor's support team? You can find the app vendor's support team through the Support tab on the Atlassian Marketplace listing for the app.

[Rahul_RVS]

Hi @Taijun Long 

Welcome to the community !!

I believe this is an Appfire app and their support team can help to debug the issue. If you are open to try out alternate apps for logging hours and detailed time tracking reports, I can suggest the one we have developed 

Worklogs Time Tracking in Jira & Timesheets

With this add-on, you can easily add the worklog authors and time tracking reports as a dashboard gadget. Main features of the app -

• Create time reports in real time by grouping & categorizing data with aggregation
• Prepare your reports based on Project/Sprint/Issue Type/Assignees and various other filters
• Group your data to build more meaningful reports
• CSV Export
• Dashboard gadget
• Enter Time Spent for multiple issues from Time sheet screen. With Calendar view and Board view

Disclaimer : I am part of the dev team

[Anton from JetHeads_io]

Hi @Taijun Long,

Since this error is coming from a specific Marketplace app, the best next step is to reach out directly to that app’s vendor support — they’ll be able to troubleshoot why the reports/timesheets screen isn’t loading in your site.

If you need a working alternative in the meantime, you could look at JetTime. It’s a lightweight time tracking & reporting app that:

• Lets you log time with notes and timers directly in Jira.

• Generates detailed timesheets and reports by project, user, or date range.

• Exports to Excel/CSV/PDF with just a click.

• Supports custom metrics and cost centers for internal tracking.

• Privacy-first design — JetTime runs on Atlassian, so all data stays safely inside your Jira Cloud.

 

👉 JetTime on the Atlassian Marketplace

— Anton, JetTime founder