change issue type: from subtask to another one

[Andrea]

Hi, I was trying to understand how to convert a sub_task to another issue kind... i'd like to ask you for help.

[Cristian0791 · Accepted solution]

Hi Andrea,

As our colleague @Mara _bitvoodoo ag_  mentioned you need to "Convert to issue"

Maybe this ss will help:

[Andrea]

Hi, thank you for your answer; I cannot find the 'Convert to Issue' option; also I tryed to go in personal setting but I dont know what doing then..

[Mara _bitvoodoo ag_ · Accepted solution]

Hello @Andrea 

Please click on the sub-task and then proceed to click on the three dots (upper right-hand corner). You should see the option to "convert to issue". 

Important:
You need to have permissions to set issue types within that project.

I hope this helped & best wishes
Mara

[Andrea · Accepted solution]

Important:
You need to have permissions to set issue types within that project.
Mmm, i was sure I was in administation role....

[Mara _bitvoodoo ag_]

Are you a project admin or a site admin?

[Andrea]

Mmmm, honestly I am not sure about what to do for verifying it....??

[Andrea]

mmm, from what I found by looking for information, I should go on: personal settings and switch to off: 'New Jira issue view for software projects', the problem is I cannot see that option....i just found 'Nuova esperienza di transizione dei ticket' (italian version)......could it be the rigth option ??

[Mara _bitvoodoo ag_]

Hi @Andrea 
I think you might have the wrong administration role in this case? How's the structure at your company, do you have an option to contact a person with an higher admin role?

[Andrea]

I am just by my own; I am going trough Jira courses for learning purposes..

[Andrea]

mm