custom fields for ageing of tickets

[Kiran Kumar]

I have the added the custom fields for ageing of tickets,  its is working in one project but another project it is not meeting the condition and not running the script.

Request you to connect remotely and support to fix the issue.

[Dave Rosenlund _Trundl_ · Accepted solution]

Hi, @Kiran Kumar. That Atlassian Community is a peer network of fellow Atlassian users, like you.  We cannot connect remotely to your system.

In this case there are a couple of things you may want to check. Specifically, did you set up the custom field in a Team Managed project, or a Company Managed project.  As the names imply, this determines whether the things you are doing apply to a single project, or all projects.  More here: Learn how company-managed and team-managed projects differ

The second thing the community will want to know is, how do you define "script?" Are you referring to Atlassian Automation? Did you build something with Atlassian APIs? Or, maybe you are using a 3rd party add-on like Scriptrunner?

The answers to the above questions can help us help you.

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Or, if this matter is urgent and you need someone to walk you through live, you'll need to open a support ticket with Atlassian.

Best of luck,

-dave