eMail attachment is not working anymore from Outlook Jira Plugin

[amueller]

Hi,

when creating a Jira issue via the Outlook Jira Plugin, the email attachment is not working anymore.

Does anyone know the problem and has a solution?

[Tomislav Tobijas · Accepted solution]

Hi @amueller ,

The attachment should be a part of Attachments panel above the Attached emails panel.

However, regarding the attached email, it seems I've got the same problem as you (although this worked a day or so ago).

I've raised a Support ticket for them to take a look. I've also shared this question in the support ticket. I'll share any information once I get the reply.

Cheers,
Tom

[Tomislav Tobijas]

Quick update - the support team has confirmed that this in fact is an issue and that their internal team is working on the same. I'll post an update as I hear back from them.

[Tomislav Tobijas]

Hey @amueller ,

I've received an update from the support team:

Unfortunately, we don't have a public-facing JAC for this. However, I would like to inform you that our internal team has mitigated the issue, and I request you to validate it.

I've tested creating issues from email and attaching email to existing issues and all seems to be working now 🎉
Could you test it out now?

Cheers,
Tom

[amueller]

Hey Tom,

yes I can confirm it is working again.

Thanks

Cheers Alex