email notification to service desk customer in JIRA Automation

[Frode Haugland]

I set up a rule in automation where i want notification for that rule. It is adding a service desk customer to participants. I would expect this customer to receive an email that he has been added as a participant but it doesnt seem to work.

[Steven F Behnke]

Any list of configurations, screenshots, results? We're playing a guessing game without that.