freshdesk integration with JIRA

[NehaNagori]

I am using JIRA 6.1, I wanted to integrate existing JIRA with the freshdesk. is this possible?

[Nic Brough -Adaptavist-]

Yes.

You'll need to define what you want from "integrate" before you can do much else though

[NehaNagori]

I wanted that comment or status should be in sync both apps.

I successfully integrated both the apps.

If I am updating comments or status in freshdesk, it is getting update in JIRA. but sync is not working if i am updating in JIRA ie if I update JIRA comments or status, that is not getting update in freshdesk.

Also, After this integration, I was not able to create a new project in JIRA. it was showing some sudo error.

Once I disable the webhook for integration, I was able to create project in JIRA.

[Ramesh Krishnamoorthy]

Neha, I hope that issue was resolved for you. Can you tell me what the solution was? Was that a fix on the Jira side or on the Freshdesk side?

[Neeraj Gupta]

Ramesh, We didn't integrate because of the above issues.

[Ramesh Krishnamoorthy]

Thanks Neeraj for the response. Unfortunately, we have integrated and are facing the issue, third time now!