how to add gliffy license key

[Sunny Kim]

I'm currently on one month trial of Atlassian OnDemand. I recently found out about Gliffy and got the license key through gliffy. But I couldn't find a way to add the license. Then I went to my.atlassian.com and managed to add trial of Gliffy. It says I'll be charged $10/month after the trial ends. So my question is, how do I add my Gliffy license key so that I wouldn't be charged this extra $10/month? There doesn't seem to be any way to do this.

Thank you!

Sunny

[Gregory Sudderth]

The license keys are only for the hosted version of Gliffy. You'd have to have access to the admin screen that OnDemand doesn't have (for us).

Ask for a refund, they'll understand. G.

[Gregory Sudderth]

Yeah, I should have said "OnDemand vs. Installed". Gliffy plugin/license only for Installed.

[Gregory Sudderth]

Yeah, I should have said "OnDemand/Installed". G.

[Sunny Kim]

Thanks G. But I'm not sure I completely understand. What I got is the Gliffy JIRA Plugin (not the hosted version of Gliffy). And their installation instruction says:

Installation Instructions

Note: You MUST have Administrator access in JIRA to enter license information

• Locate the Gliffy License page in JIRA by browsing to Administration --> Gliffy Plugin for JIRA License
• Copy the license values shown above and paste them directly into the licensing page
• Click 'Update License'. You should recieve feedback that the license has been accepted

But when I access my Jira OnDemand/Hosted, there isn't that option under Administration. I guess I'm just very confused. Thanks!

Sunny

[Joe Clark]

Hosted/OnDemand Atlassian products do not grant end users the "System Administrator" permission that you require to install or manage plugins, so the relevant parts of the administration console are hidden from oyu - this permission is available to atlassian support engineers, who may be able to do this on your behalf.

Try raising a support ticket?

[Sunny Kim]

Oh I see. I guess the "Administration" menu I see on my screen isn't the administrator access I needed. Thanks for the help!

[Joe Clark]

Yes - there are two levels of administration. One level gives you full permission over the content and configuration of your JIRA instance, the other level gives you permission to make site-wide changes that could potentially allow you to screw things up for other customers of Atlassian OnDemand/Hosted, so they are removed.