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"Created by anyone" request filter

Kathy Tempesta
Kathy Tempesta
Contributor
September 14, 2016

What is the expected result of the "created by anyone" filter on the Customer Portal request screen? As far as I can tell, it actually means "Issues that I have permission to see, regardless of who created them". The current label is really misleading. If that is really what it means, is there a way to change the text? My customers are really confused. 

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Charlie Misonne
Charlie Misonne
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September 14, 2016

Hi Kathy

The filter title is confusing indeed. And you can't change it

See this suggestion: https://jira.atlassian.com/browse/JSD-3528

What the filter actually means is: all issues where the current user is participant or reporter. Meaning this filter contains all issues from the 2 other filters together

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Kathy Tempesta
Kathy Tempesta
Contributor
September 15, 2016

Thanks, I suspected that might be the answer but I was hoping there was a workaround. 

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