"Updated" field on a parent ticket to be affected when a subtask is created or updated.

[jira_admin_cu]

Hi Team,

We have a system field called "Update Date" (the actual field name is "Updated," which is located under the "Created" field). I have a requirement to update this "Updated" field whenever a sub-task is created or when any changes are made to the sub-task (such as field updates, status changes, etc.). This should ensure that the parent "Updated" date reflects the most recent changes of the sub-task. Is this a feasible requirement?

[Ana Livia Rocha Silva]

Hi @jira_admin_cu,

Yes, that is totally possible. You can build an automation similar to the one below:

The trigger should be the creation and update of a ticket, followed by a condition to check if it's a Sub-task. Then you need a branch so the update is done to the parent ticket.

I hope I was able to help!

Kind regards,

Ana

[Matteo Vecchiato]

Hi @jira_admin_cu

The updated field as you said is a system field and you can't update it directly.

As a workaround, you can add a date custom field named "subtasks update date"to the parent, and arrange with automations the update of this field when a change occurs in the sub-tasks.

This allows, indirectly, to update the system updated field on parent.

I hope it helps