Jira Metrics

[shiva kumar Gosul]

Are there any outcome metrics rather than output metrics that Jira can measure or track

[Teresa_DevSamurai]

Hi @shiva kumar Gosul ,

I think Jira can track outcome metrics like Customer Satisfaction (CSAT) Scores and Net Promoter Score (NPS) Impact by linking issues to customer feedback, highlighting the impact of releases on loyalty. Metrics like Business Value Delivered and Feature Adoption Rate show the value added by tracking issue-specific business scores and user engagement. Additionally, Cycle Time for Customer-Impacting Work and Time to Market for Key Features focus on delivery speed.

[YY Brother]

Hi @shiva kumar Gosul 

This is an open question. Many outcome metrics can be tracked through Atlassian products, e.g. CSAT, Lead Time, SLA, DORA metrics...

Hope it helps,

YY Bro

[shiva kumar Gosul]

@Teresa_DevSamurai Thanks, looks interesting but how to get these in Jira. Could you please guide me

[shiva kumar Gosul]

@YY Brother thanks!