user does not receive notifications anymore

[Jérémy DAVID]

Hello

One user from our company does not receive any notifications anymore from Jira.

It seems JIRA has a "suppression list" ...

How can I check this list ?

Please help

Jérémy

[Mariana Silveira Sales · Accepted solution]

Hi @Jérémy DAVID 

Atlassian has a new method to handle this:

From your service project, go to the Customers page, and select Resend invite next to the customer’s email address. This removes their email from the suppression list and resends the invite.

https://community.atlassian.com/t5/Jira-Service-Management-articles/Remove-email-address-from-suppression-list-in-JSM-Cloud/ba-p/2442322

[Jérémy DAVID]

​Hi

Thanks a lot

The problem is solved with your help.