users were often deleted or updated to be Inactive automatically

[zhangyifei]

users were often  deleted or updated to be Inactive automatically. these users can't be assigned to a issue before they relogin JIRA. 

Is this related to my jira server settings? this question appear when the number of users increase more than 2000.

[Ollie Guan]

Hi @zhangyifei,

What is the maximum number of commercial authorized users you purchase? Has the number of 2000 active users reached the upper limit?

[zhangyifei]

thank for you apply!

Our license does not limit the number of users.but it has expired in 2016/12/27。

[Ollie Guan]

Hi @zhangyifei,

from the above picture, this user is synchronizing information from Ldap-2. Have you checked if this user has been adjusted at the data source? Such as disabled.

[zhangyifei]

 I  checked，but the LDAP display user status as available