we need to automate only issuess created from email

[Juraj]

hi folks, we have issuess created manually and those from email handlers. only those from emails should undertake some automation

how to identify them ? please help

J

[Trudy Claspill]

Hello @Juraj 

In what type of project are the issues being created? Get that information from the Type column on the View All Projects page under the Projects menu.

[Juraj]

hi @Trudy Claspill 

its Company-managed software projects 

[Trudy Claspill]

Currently it is not possible to detect issue created through mail handlers for Jira Software projects. There is a change request about that here:

https://jira.atlassian.com/browse/JRACLOUD-81285

[Juraj]

its a pity, thanks for navigation. I voted and left comment