what happens if an email account that is not added to jira raise a request

[Raman Sagar]

I configured my JIRA's Customer Permissions (Who can raise requests?) to Customers who are added to the project.

But I want to know what if somebody who isn't added to the project has raised a request? Do we have any logs to find out what happened to that email?

[Ignacio Pulgar · Accepted solution]

You can check the logs by following these steps:

1. Login with a JIRA Administrator account.
2. Click on the Cog icon from the top right corner > Applications.
3. Click on Email Requests on the left menu, under JIRA Service Desk section.
4. Click on View Log on the right side.
5. Click on Processing log.

Hope it helps.

[Raman Sagar]

Hey Ignacio Pulgar,

Thank you very much it is really helpful.

Cheers

Raman