Does not work CSAT

[Sergey Sukhaninskiy]

Do not come to assess the users emails, though everything is set up right.
We use JIRA v6.4.5.

And I can not find the icon for the view Dasboard...

Help pls!

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Screen Shot 2016-09-19 at 4.47.06 PM.png

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Screen Shot 2016-09-21 at 7.23.51 PM.png

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[candylio solutions · Accepted solution]

Hi Sergey,

Would you please check if there are any exceptions thrown in your JIRA's log file? If possible, please send the related part of the log to us: sales at candylio.com

We have tested the plugin on our JIRA 6.4 test server and everything seems to work fine.

Please also check if you can access this URL: http://<yourhostname>:<port>/projects/CSAT?selectedItem=com.candylio.jira.plugins.jira-csat:happiness-report

Looking forward to your reply!

Regards,

Candylio Team

[candylio solutions]

Hi Sergey Sukhaninski

Screen Shot 2016-09-21 at 7.23.51 PM.png

There should be a heart icon on the left sidebar in project view 

[Sergey Sukhaninskiy]

Where heart icon? I dont see. =(
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[Hao Ho]

Hi Sergey Sukhaninskiy,

Please select your project from Projects menu dropdown for example

Screen Shot 2016-09-19 at 3.25.32 PM.png

Then you will see the icon on the left sidebar like 

Screen Shot 2016-09-19 at 3.27.15 PM.png

Thanks 

[Sergey Sukhaninskiy]

Where on my screenshoot left sidebar? I dont see. =(

[Hao Ho]

It seems like your sidebar is disabled. The root cause can be came from the other plugin or by disabled dark feature.

You can access your dark feature http://<Your domain>/secure/admin/SiteDarkFeatures!Default.jspa

Screen Shot 2016-09-19 at 4.47.06 PM.png

[Sergey Sukhaninskiy]

I see it:

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Other plugin? For example? I do not know about this =(

[Hao Ho]

Hi Sergey Sukhaninskiy,

Are you using custom layout plugin ? if Yes it can be a root cause 

Which ServiceDesk Version are you using ?

here some links you can reference https://confluence.atlassian.com/servicedeskserver030/setting-up-service-desk-users-761768734.html

https://confluence.atlassian.com/jirakb/faq-jira-service-desk-2-x-777026936.html

https://answers.atlassian.com/questions/12282546/we-lost-issue-summaryissue-panel-with-new-sidebar

https://confluence.atlassian.com/jira064/project-navigation-options-720416123.html

[Sergey Sukhaninskiy]

"Are you using custom layout plugin ? if Yes it can be a root cause"

 Yes. THANKS. I Enable new project navigation  =)

And now i look:

nps.PNG

How can I be sure that the letters really come to people?

 
JSD 2.5.9

[Hao Ho]

you should check the "Mail Queue" after resolving tickets >> /secure/admin/MailQueueAdmin!default.jspa

[Sergey Sukhaninskiy]

Thank you so much!

But now, when people raises estimate, he see 500 error:

500.PNG

But in issue:
issue.PNG

But in dashboard:
satisfaction.PNG

[candylio solutions]

Hi Sergey Sukhaninskiy, 

Could you please give me the full log and which Java version you are using ?

I am trying to reproduce that's bug.

By the way could you give me your email? so that i can contact you directly when I found the problem and have a patch for you.

Thanks 

[Sergey Sukhaninskiy]

Which log you are interested in?

Java 1.8.0_40

My email: S.Sukhaninskiy@modulbank.ru

[candylio solutions]

Hi Sergey,

We found the issue root cause, the current comment field does not support special characters. We will deploy an improvement to support for Russian shortly. Hang on tight.

Bests,

Candylio support

[candylio solutions]

Hi Sergey Sukhaninskiy ,

The new release has been deploy to market place please update your latest and run re-index.

https://marketplace.atlassian.com/plugins/com.candylio.jira.plugins.jira-csat/server/versionhistory

Cheer,

[Sergey Sukhaninskiy]

Thank you! We continue the dialogue in the mail.

[Sergey Sukhaninskiy]

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