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- Tag: addon-com.candylio.jira.plugins.jira-csat
Tag: "addon-com.candylio.jira.plugins.jira-csat"
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Some users have asked to no longer receive CSAT surveys, but we dont see a way to Opt them out. For one of our customers, the majority of JIRA tickets are created by a single team on beh...
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I am trying to configure the CSAT plug-in, and I found that the reporter can no longer modify it after submitting the score. This is a reasonable configuration. But when it is misused, it will be ir...
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Hi Team, We have Configure the CSAT in our project while saving the CSAT form save button is not working And we have a valid permission also kindly help us on this issue
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Hello, I am using the CSAT plugin (Customer Satisfaction Survey : https://candylio.atlassian.net/wiki/spaces/CSE/pages/3152613/CSAT+Plugin+For+JIRA+and+Service+Desk ) My goal is to extra...
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Customer Satisfaction Survey for Jira - Only displays 3 options for Categories on 2nd question. What happened to 5 options for categories? It initially had it - but after I updated the email templat...
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Hi, you have any plans for a version compatible with Jira Cloud?
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CSAT was working fine until I updated it this morning and now am getting this error. Has anyone seen this before after doing an update?
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Hey everyone! I don't know about all of you but having the satisfaction survey sent out imminently after a ticket has reached a resolved status is a huge pain! This causes false revie...
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Does anyone know how to include a link to the issue that the user is being asked to rate? The email shows the title of the issue, issue number, and links to the survey, but I would also like to have ...
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Is there a way to remove the results of the survey on the individual tickets and hide this portion of the results?
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A few of our customers have a common reporter adres, we would like to send the CSAT questionaire to a specific user configured in Jira. Is this possible to set per project. So on the General tab we w...
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Hi, Due to lack of informations received by Jira users by email we have activated the dark feature: featuresd.email.conversational.notification.disabled So we use the "old style" email notific...
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Hi, I have configured Customer Satisfaction Survey for JIRA. Screenshot from 2016-12-04 10-52-35.png When I click on "Send Test Email" button, it sends an email to me. I configured it to resol...
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When I installed the plugin I did it with my own personal account and now my own email adress is the sender for the CSAT. How can I change the email sender? I want to change it to our default admin a...
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how to change rating section in Customer Satisfaction Survey pluginemotion.png
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Do not come to assess the users emails, though everything is set up right. We use JIRA v6.4.5. And I can not find the icon for the view Dasboard... Help pls!
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Hello, When using this application we are receiving the survey emails, however the emails are showing as originating from the creator of the ticket. Is there a way to have the survey emails or...
411 views 1 2 Deleted user August 1, 2016 -
Goodday, I have some questions about the plugin CSAT. First is it possible to have the survey email send to another person than the reporter? I would like to select a different JIRA field to select...
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Hello, First of all, I want to thank you for this nice plugin. We just bought it and we have a little problem, after the first survey (on a ticket) is sent at any new update (on that ticket) is sen...
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Hi Candylio! We're testing out your app in our JSD instance and we're inquiring wether or not there's an ability to send the CSAT randomly to avoid survey fatigue. I see that the trigger events work...
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