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Freshdesk ticket url in it's jira issue

Weronika Witkowska-Konior
Weronika Witkowska-Konior
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June 25, 2019

How to present Freshdesk ticket url (which is linked to a Jira ticket) on Jira ticket?

I found that is is possible however I can not do that: "Freshdesk tickets that are linked to a Jira ticket can also be viewed in the sidebar next to the corresponding Jira issue"

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