Both Big Gantt does not allow export with Big Template

[Carsten Boettcher]

Hi,

we are using Big Gantt in Jira-Cloud. Additional we installed Big Template.

Now we try to export out of Big Gantt using the export button.

We get allways an error message that this functin need an additional add on.

But as you can see above the add on is already installed.

Any idea what I need to do?

Thanks :-)

[Chris Ng]

Hi all , the problem still exists in 2021. Could anyone from "Big template" team help?

[Chris Ng]

If the team couldn't help, Should Atlassian take down the app from the marketplace? 

As many people pay for the application and suffer from this issue.

[Anna-BigPicture]

Hi @Chris Ng

We are sorry for the inconvenience caused. 

Please be advised that NodeJS installation is necessary for BigTemplate to work properly. Installation steps can be found here. Moreover, I enclose the link to the general installation guide. 

In case of further issues, please feel encouraged to contact our Technical Support via our Service Desk. Our Product Specialists and Developers will be more than happy to guide you through the process and pinpoint the exact cause of the issue. 

[Georg von Palubicki]

Hi

same problem on my side

[Stine Søndergaard]

Hi!

Did any of you get the issue fixed?

/Stine

[Charlie Gonzales]

Same issue here?  Anyone monitoring these forums?

[Vishnudev Ramakrishnan]

I have the same problem.

[Alison Wolfenden]

I have had the exact same problem. It would be good if support could answer this question.