Cannot load xml file as new Gliffy Template in JIRA OnDemand

[Amber L Garcia]

We need to wireframe in Gliffy / JIRA ondemand. My team created a GXML file to use as a template moving forward. However, each time we go to load it as a template, we get the following error (see below) I also tried to import a visio diagram with no luck either. What's the issue?

Error:

,Thrown object:java.lang.NullPointerException
Short Description:java.lang.NullPointerException
Message:null
Stack trace:

[Keith Rockhold · Accepted solution]

Hi again,

To follow up, this problem was caused by a bug in Gliffy. The import process did handle an image in the diagram improperly, resulting in the error. I have provided a work-around in the support ticket at gliffy.com, so I believe this issue is addressed for you in the immediate term. The bug report for the underlying issue can be found here:

http://jira.gliffy.com/browse/GJIRA-63

We would encourage anyone who has experienced this sort of problem to contact us at http://support.gliffy.com. We will be releasing a bug fix to the OnDemand environment as soon as possible.

Thanks,
Keith Rockhold
keith@gliffy.com

[Christian Chapman]

Hi Keith,

I see this Bug reports as Resolved but we are still seing this as a major issue moving forward with using this plugin. We are running the latest version of JIRA and the Gliffy OnDemand plugin. Any guidance here?

Thanks,

Christian

[Keith Rockhold]

Hi Christian,

Would you please contact support@gliffy.com. I'm sure they'll get this straightened out quickly.

Thanks,

Keith Rockhold
keith@gliffy.com

[Keith Rockhold]

Hi,

Thanks for using Gliffy. We found an issue with the image you sent us on the Gliffy Support website and will reply to it there.

Thanks,

Keith Rockhold
keith@gliffy.com