'Email to my favorite admin', but where to get at least one?

[Vasyl Boroviak]

To install a plugin to my OnDemand instance I need to email an admin. Where to get list of those? :)

[Vasyl Boroviak · Accepted solution]

You do not suppose to have a favourite admin. Just create a support issue with the request to install a plugin. The issue would be assigned to an admin who might become your favorite if you wish.

[Nic Brough -Adaptavist-]

Check if they will install it at all at https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand and then raise a support request with OnDemand support.

[Vasyl Boroviak]

So, the guys who answer questions in support.atlassian.com are the admins?

[Nic Brough -Adaptavist-]

Not all of them. That site supports all Atlassian customers, not just OnDemand. So some people you may talk to there may never touch OnDemand systems. The important thing is that you need to raise a request there

(bearing in mind that the restricted functions document is very clear that you can't yet get plugins installed unless they're on the list, so, seriously, read the policy before raising the question, or it's likely you'll get a near instant "closed, won't fix" response)

[Vasyl Boroviak]

Thanks, I read the restrictions list couple of weeks ago and of course I'd refresh my memories all the time before submitting a new issue.

Still, the 'favorite admin' reference is a ghost reference for me. I don't know why they put it there if it is of now use.

The question is answered anyway.

Thank you.