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Guidance to create a custom script to append a reason code on Approval Rejection

Jason Wolf February 11, 2020

Use Case: User reviews a story and opts to select the UI for "reject". The current configuration allows the person who rejected the approval request to leave a comment.  In addition to the comment, it would be ideal to be able to state / provide a "reason code" which will support the gathering of analytics and / or patterns for rejections. 

Issue: Given the fields for the Hezrum approval are not exposed, we cannot easily configure this, nor can we use the tools of the script runner feature to  help generate a script to do this. 

Therefore am seeking counsel on how we might achieve the ability to have someone leave a comment AND pick a reason code when rejecting and approval request

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Antonella Capalbo
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February 14, 2020

Hi Jason,


Please, find my answer to your question on the email I have sent you today.

Best Regards,


Antonella - Herzum Approval Product Owner

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