How do I comment issue in another project when issue is resolved?

[Ethan Foulkes]

I have issues in multiple projects that are linked by a custom URL field which will contain an identical URL.

I'd like to automatically add a comment to linked issues in Project 1 when an issue from Project 2 is Resolved. I'd also like the comment to include a link back to the Project 2 issue and the summary of that issue.

Can someone confirm this will be possible with Automation Plugin and if possible offer some guidance to get me started?

Thanks!

[Andriy Zhdanov]

Looks like you could achieve "comment replication" using Script Runner plugin. Please see

• On Comment handler: https://answers.atlassian.com/questions/161078/answers/2843707
• Search for other issue matching by field: https://answers.atlassian.com/questions/134531/how-to-run-jql-query-inside-groovy-script
• Comment on that issue: https://answers.atlassian.com/questions/5401/answers/3798324

[JamieA]

Try this: https://gist.github.com/jechlin/106ca5ce42ea80fd9a4c

It's slightly more hassle than it should be because JQL does not support exact text matching.

There are a couple of things you need to configure in the script, see the comments in the code.

[Ethan Foulkes]

Thanks Jaime! I'm planning to carve out some time to see how this works soon =)

[Ethan Foulkes]

Hi Jaime, Had someone give me some help in understanding this and how to implement it so getting ready to dive in. Can you advise whether I should expect this to work in Jira 7 or if it would require tweaking? Thanks!

[JamieA]

Hi Ethan, It should be fine. Areas of concern for jira 7 upgrades are listed here: https://scriptrunner.adaptavist.com/latest/jira/releases/release-4.1.4.html

[Ethan Foulkes]

Hi Kristian,

Hope you've been well also!

The URL field always contains the TinyURL from a Confluence page that is related to issues in both projects. An example: https://thedock.camerican.com/x/MgCyBQ

FYI - I opened a ServiceDesk ticket for this also with Jaime. Don't want you to duplicate any efforts!

[Kristian Walker _Adaptavist_]

Hi Ethan,

I hope you are well.

Could I please ask for some further info on your question so that we can look to provide you with the correct solution.

1. Could I ask if the URL field will always point to other JIRA Issues or if it would point to external systems.
2. Could I ask for an example of what may be contained inside the custom URL field.

Many Thanks

Kristian

[Ethan Foulkes]

@Nic Brough [Adaptavist] @Jamie Echlin [Adaptavist],

Can you offer guidance on how to accomplish this? I'm not a programmer so this is a little overwhelming for me...

Any help greatly appreciated!

[Ethan Foulkes]

Anybody out there interested in configuring this for me? Happy to pay a reasonable amount, I don't think it should be that difficult...

[Pedro Cora]

Not possible with just the Automation Add-On.

The only idea that I could come up with is to make the automation trigger a special even that will call a webhook to add a comment on the other issue.

-- Pedro

[Ethan Foulkes]

Thanks Pedro.