JETI: Email comments in reverse order (newest to oldest) - [Jira Cloud]

[Shihong Khor]

This question is regarding the use of Jira Email This Issue (JETI). 

I would like to render comments in reverse order (newest to oldest) in my email template. 

From the JETI documentation for Jira Server, the following syntax is available:

#renderCommentsInReverseOrder($!issue)

Please let me know if there is an equivalent syntax for JETI for Jira Cloud. I have been struggling to find it.

Link for JETI for Jira Server here: https://metainf.atlassian.net/wiki/spaces/PLUG/pages/66093144/Add+Issue+Comments+to+Emails

Link for JETI for Jira Cloud here: https://metainf.atlassian.net/wiki/spaces/JETIC/pages/48889882/Customizable+Email+Templates

[Thomas Fozzi]

Hello,

I tried both  

#renderCommentsInReverseOrder($!issue) 

and

#renderCommentsInReverseOrder($!issue.comments)

but none of them worked.

(the emails contain the command instead of the result of the rendering)

Thomas

[Shihong Khor]

Exactly :) The above comments that you have tried only work if you are using the Jira Server version of JETI.

For the cloud version, they are still working on it. 

I have raised a support ticket to the developers of JETI. You can monitor the status here:

https://metainf.atlassian.net/servicedesk/customer/portal/1/SD-7465

[Thomas Fozzi]

ok, finger crossed! :)

thanks

[Jack Brickey]

UGH! I was just beating my head on the ground trying to get this to work in Cloud. The "cloud" documentation says it is there but I could not get it to work so I opened a ticket. Then I decided to look at the Community and found this thread. very frustrating if the answer is 'we are working on it. oh and the documentation is wrong.'

I will report back here once I hear back the latest but if it is just 10d later I don't expect anything new.

[Shihong Khor]

As an update, this has been working for a while. Have been using it and it works.