Automation Integration with Slack

[vshah]

I have written a scehduled automation rule to send across updates on Slack

I am successfully getting the slack messages with the fields - Key, Assignee and Status.

However Inspite of multiple trials I am unable to get the summary field and Priority.

I have tried different syntax of Smart value for Summary and Priority but unable to get them in the Slack message

Also the audit log shows "Success" everytime

Can I get some help here ?

[Hana Kučerová · Accepted solution]

Hi @vshah ,

try this, please:

{{#lookupIssues}}
<{{url}}|{{key}}> - {{assignee.displayName}} - {{status.name}} - {{summary}} - {{fields.priority.name}}
{{/}}

I've just tested it and it worked for me.

[vshah]

Thanks Hana,

Working for Summary

Not working for Priority.

[Hana Kučerová]

Hi @vshah ,

I've searched and tested it a little bit more and found out, that priority is not supported yet, see https://support.atlassian.com/jira-software-cloud/docs/automation-actions/ and section Lookup issues.

The reason, why this worked for me, was, that I've tested it using manual trigger and the priority was taken from the triggered issue. I apologize for the confusion.

[vshah]

Ok , that explains a lot. Thanks

Just one more thing - in the documentation it says it supports issue type 

{{issue.issueType}} , however this syntax is not supported. Any idea whats the smart value for issue type ?

[sreuter]

@vshah Could you try this instead?

{{issue.issueType.name}}

[vshah]

@sreuter 

{{issue.issueType.name}}

This is not working as well. Thanks

[Hana Kučerová]

Hi @vshah ,

I've tested several possibilities and it seems to me, that issueType is not working :-(.

[vshah]

@Hana Kučerová  Thanks. So what do we do now ? How to report this to Jira team ?

[Hana Kučerová]

Hi @vshah ,

if you work with paid instance of Jira, it would be the best to create an issue at https://support.atlassian.com/contact.

It is not so, that I don't want to help you with this, but my instance si free and there is no support for it.