Can not create an issue from MS Teams and getting message "Could not find project with key xx"

[Makoto Tanaka]

When I try to create an issue from MS Teams, I get an error message "Could not find project with key AE". I do not have rights to access to the project with key AE, and I want to create an issue in a project with key ITSVD that I have rights to access. I thought it would find the projects that I had the rights to access and select it from there. However, When I comment on an issue from MS Teams, I am able to select the issue and then comment on it.
Could you please tell me how to solve this problem?

[Erik Vanderstraeten]

Hi,

We are also experiencing this problem.

I'm prety convinced that I've figured out the issue as: current user doesn't have access to the first project in the Jira project list that the Teams app fetches.

I don't think you can access the request, but I mentioned your post in it.
So, as a reference, this is the support request: https://getsupport.atlassian.com/servicedesk/customer/portal/47/SPSP-17484

I'll try to remember to keep you posted on the status of this request.

PS: If I'm right, a workaround could be to create a dummy project with name and key "AAA" and give all Jira users access to that project.

[Erik Vanderstraeten]

Hi @Makoto Tanaka 

Bug (+workaround) got registered: https://jira.atlassian.com/browse/JSWCLOUD-21245 

Add yourself as watcher if you want to get notified upon solution.

[Nic Brough -Adaptavist-]

I think you may have answered your own question - you're getting an error that MS-Teams cannot find project AE because you do not have access to that project.

I think you need to tell MS-Teams that you want to use a different project.  I'd expect that to be in the configuration of the ms-teams app you're using in Jira.