tempo free trial doesn't create license

[Services Roket]

When I try to start free trial on Tempo Planner or Tempo Timesheet, license doesn't created and I don't get any error message. I was tried many times start free trial but this doesn't happen.

GET
https://roket-team.atlassian.net/rest/plugins/1.0/pending/2ab00f69-8989-41d0-b7bf-de1580706652?_=1502234313300

Response
{"type":"EMBEDDED_HOST_LICENSE_CHANGE","pingAfter":300,"status":{"done":true,"statusCode":200,"contentType":"application/vnd.atl.plugins.task.embeddedlicense.err+json","subCode":"upm.plugin.error.unexpected.error"},"links":{"self":"/rest/plugins/1.0/pending/2ab00f69-8989-41d0-b7bf-de1580706652","alternate":"/rest/plugins/1.0/tasks/2ab00f69-8989-41d0-b7bf-de1580706652"},"timestamp":1502234326852,"userKey":"services","id":"2ab00f69-8989-41d0-b7bf-de1580706652"}

[Steph]

Have you logged into your my.atlassian.com account to see if the evaluation license exists there? If it doesn't I would suggest getting in touch with purchasing & licensing so that they can create one for you.